Jillian Michaels Body Revolution Help

Contact us

Our FAQ section is designed to provide you with useful answers to commonly asked questions. If you are unable to find the answer to your question below feel free to contact us at CustomerService@JillianBodyRevolution.com.

Check Status of Your Order

We know the status of your order is important to you. We have the latest information about your order available to you online. The information here is the same as that available to our live representatives, however you can access your order status 24/7.

Please visit www.customerstatus.com to see the current status your order, including tracking information.

Jillian Michaels Body Revolution FAQs

What is Jillian Michaels Body Revolution?
Jillian Michaels Body Revolution is a weight loss and fitness solution designed to help you maximize your diet and fitness potential so you'll get dramatic results at an accelerated pace. It is a 3-phase system that includes a total of 15 life-changing DVDs, plus meal plan, workout calendar, 90-Day Journal, resistance cable and much more.
What is included with Jillian Michaels Body Revolution?
The Jillian Michaels Body Revolution system includes everything you need to completely transform your body in just 30 minutes a day over 90 days, including free bonuses valued at $70. The complete system includes:
  • Workout Phases 1-3, consisting of 15 total DVDs
  • Fitness Guide
  • Fat Burning Meal Plan
  • Level 1 Resistance Cable
  • 7-Day Kickstart Plan
  • 90-Day Journal
  • Bookmark
  • Free 30-Day Web Club Access
How much does Jillian Michaels Body Revolution cost?
The Jillian Michaels Body Revolution Deluxe system is being offered for just 3 monthly payments of $29.99, plus $14.99 s&h (total of $104.96). Additional shipping & handling is required for items shipped to Canada and the Non-Continental U.S.

Jillian Michaels Body Revolution FAQs

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General FAQs

When will my order arrive?
Your order should arrive within approximately 7-10 business days from the day you placed your order.
How can I check the status of my order?
If you supplied an email address at the time you ordered, we will send you an Order Confirmation email confirming the items, pricing, and shipping address. Your order should ship within two to three business days after you receive your order confirmation email and you can usually expect arrival within 7 - 10 business days. When your order ships we will send you a second Shipment Confirmation email containing a tracking number that you may use at www.fedex.com to track your package. If you did not supply an email address or have not received a Shipment Confirmation email, please feel free to contact customer service at CustomerService@JillianBodyRevolution.com for your order and tracking information.
How is my order being shipped to me?
We use different ship methods depending on the products you ordered and the destination of the shipment. If you provided us with an email address, we will send you a shipment confirmation email detailing the shipment method and tracking information (when available).
What is your return policy?
If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service for details.
What if I receive a defective or damaged item?
Please feel free to contact our customer service department. They will be happy to assist you.
Do you provide a vegan meal plan?
Yes - you may download the vegan meal plan here (PDF, 5MB).
Do you currently ship orders outside of the U.S.?
We currently ship to U.S., Canada and U.S. Territories only. Please allow an additional 7 business days for these shipments.
Are there any additional charges for orders shipped outside of the contiguous U.S.?
Please be advised that all customers outside the U.S. must add $5.95 to the cost of S&H for all items, and generally add an additional 7 business days to the standard transit time. In addition, Canadian orders must add 7% GST.
I did not get an order confirmation email. Now what?
Please check your spam folder. If you use Spam Blocking software please be sure to allow messages from JillianMichaelsBodyRevolution.com to receive your shipment confirmation email.
Can I pay with a check or money order?
We do accept checks and money order as payment. You can send a check or money order in the amount of $104.96 (Deluxe Kit price of $89.97 plus $14.99 for shipping and handling) for the Jillian Michaels Body Revolution Deluxe Package to:

JM Body Revolution
PO BOX 3556
Boulder, CO 80307-3556

Please allow 4-6 weeks for delivery of your order, if you pay by check or money order.
How do I contact the Customer Service Team?
If you have any questions or concerns about your order or to update your information, please contact Customer Service at:

Email: CustomerService@JillianBodyRevolution.com
Phone: 800-357-5735 (8:00 AM to 10:00 PM ET Monday-Friday)

Write to:
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556

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MaxNatural™ Vitamins FAQs

What are the MaxNatural™ Vitamins?
The MaxNatural™ vitamins are an all-natural, energy enhancing supplement with powerful antioxidant and nutritive benefits of Super Goods, Greens and Sea Vegetables to optimize your health and provide your body the nutrients it needs. The MaxNatural™ formula is designed to help you maximize your results with Jillian Michaels Body Revolution.
What are the ingredients in the MaxNatural™ Vitamins?
Click here for the full list of MaxNatural™ vitamin ingredients.
How can I sign up for the MaxNatural™ Vitamins subscription?
You may call customer service at 800-357-5735 (8:00 AM to 10:00 PM ET Monday-Friday) and we will be happy to sign you up.
How much does the MaxNatural™ Vitamins subscription cost?
Members of our MaxNatural™ Vitamins subscription pay just $29.98 (+$5.95 s&h) for each two month supply that's a savings of 50% compared to the normal retail price! As part of the subscription membership, you will automatically receive a fresh two month supply every 60 days. Each shipment costs just $29.98 (+$5.95 s&h) so you continue enjoy substantial savings on each shipment you receive. You may cancel any time without penalty.
How do I cancel my MaxNatural™ Vitamins subscription?
There is no minimum number of shipments to buy and you may cancel at any time. Please feel free to contact our Customer Service team at CustomerService@JillianBodyRevolution.com for assistance.

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Privacy Policy

At JillianMichaelsBodyRevolution.com (the "Site"), we know how visitors like you value your privacy, and we have created this privacy policy to ensure that you understand our policies and procedures, what personal information you must provide if you wish to use certain portions of the Site and, ultimately, just how we use such personal information.

Information Collected By JillianMichaelsBodyRevolution.com

JillianMichaelsBodyRevolution.com collects two types of information from users of this Site: personal information described below; and non-personal information such as information about traffic patterns on JillianMichaelsBodyRevolution.com.

Personal Information

To access certain portions of the Site, we will require you to register and select a user name and password. Some personal data, including, for example, name, age, postal address and email address, are collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information such as occupation, interests and homepage URL.

How We Use Your Personal Information

JillianMichaelsBodyRevolution.com uses information collected on the Site for a variety of purposes, including, but not limited to, running the Site, and contacting users. JillianMichaelsBodyRevolution.com may also make available to other registered users information provided by you during registration, such as your screen name. JillianMichaelsBodyRevolution.com uses the information collected, including personally identifiable information, for a variety of purposes. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize the Site for you, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such materials.

We may also share your personal information with our affiliates and business successors, technical consultants, third party auditors and other third parties who make our site available, enhance its functionality or provide associated services such as billing and/or who deal with you in processing your orders and/or delivering content, samples, products, services and gifts and prizes. Please note that we reserve the right to transfer your personally identifiable information and other information to our successors in business and purchasers of Site assets.

In addition, JillianMichaelsBodyRevolution.com may share your personal information (including, to the extent permitted by law, your billing information and any demographic information you provide to us like zip code, age, gender, marital status, movie preferences) with certain third parties with whom we do business (including, for example, our content providers and clients) or unaffiliated third parties who offer products or services on our website, so that such third parties can directly bill you for purchases you make from them on the JillianMichaelsBodyRevolution.com website or to contact you regarding products, services, offers, or other information we think you will find valuable

These third parties may also use the information to generate aggregate reports and market research or for other purposes. If you would rather not have us share this information with third parties, just notify us at CustomerService@JillianBodyRevolution.com. Make sure you notify us for each account or e-mail address you have left with us.

Information obtained through the Site may be intermingled with and used in conjunction with information obtained through sources other than the Site, including both offline and online sources.

Discussions and Community Tools

JillianMichaelsBodyRevolution.com may make chat rooms, forums, bulletin boards, news groups and other community tools available to registered users and/or visitors. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for JillianMichaelsBodyRevolution.com to use. Please be considerate and respectful of others while using any chat rooms, forums or message boards to share your opinion.

Non-Personal Data

In some cases, we may collect non-personal information. Examples of this type of information include the type of internet browser you are using, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site. We use your information on an aggregated basis to do such things as operate our site, enhance our site and sell and deliver advertising. We may share non-personal information with third parties for advertising, promotional and other purposes.

Cookies

We reserve the right to utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you've visited. We may use cookies to enhance your experience on this Site, to determine user traffic patterns and for other purposes.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the Site.

Opt Out Procedures

You have the option to opt out of receiving unsolicited information from JillianMichaelsBodyRevolution.com. This opt out messaging will appear at the bottom of every unsolicited email that is sent out. JillianMichaelsBodyRevolution.com also gives you the option to remove your information from its database completely. If you no longer wish to take advantage of this Site or to receive any form of unsolicited direct contact from JillianMichaelsBodyRevolution.com, whether it is email, discounts, newsletters, or other promotional offers or materials, or wish us to delete your personal information from our data records (except with respect to billing matters), contact us at CustomerService@JillianBodyRevolution.com or contact Customer Service to cancel your account.
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556
800-357-5735

JillianMichaelsBodyRevolution.com is not responsible for removing information from third-party lists or databases of any kind.
Please note that we reserve the right to keep any personal or non-personal information submitted or collected until you delete or modify it or until we choose, for business reasons such as obsolescence, to delete it.

Reviewing or changing your information

In order to ensure that the information we maintain is accurate, JillianMichaelsBodyRevolution.com gives users the option to change or modify their information previously provided during registration. If you would like to change your information currently in our database please contact Customer Service.
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556
800-357-5735

JillianMichaelsBodyRevolution.com is not responsible for updating information contained in third-party lists or databases.

Security

As discussed above, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. All information is stored on our servers in a secure location. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. If your password is compromised, notify Customer Service at once.
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556
800-357-5735

Protection for Children

This Site is not intended for users under the age of 18. Furthermore, we have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 13). Where appropriate, we take reasonable measures to inform children not to submit such information to our site or in response to advertisements. If a child has provided us with personally identifiable information, that child's parent or guardian should contact Customer Service with a letter marked "Privacy - Urgent" at the address below indicating they would like the information submitted by the child deleted from our database. We will use all reasonable efforts to delete such information from our database.
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556
800-357-5735

Privacy Precaution Warning

Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.

Please note that we reserve the right to access and/or disclose personal information and non-personal information we gather as required by courts or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which JillianMichaelsBodyRevolution.com deems improper.

Your Consent

You may have certain rights under the Communications Act, Federal Trade Commission Act, and other state and federal statutes that may apply, and by accepting these terms and using this Site, you are waiving all of these rights as to collection, use, disclosure and storage of your personally identifiable and non-personal information as described above. You recognized that we are able to offer our service to you at our rates based upon these terms, which are an integral part of our contract for the provision of services.

By using the Site, you also authorize the export of personal information to the USA and its storage and use as specified above when you provide such information to us. Our headquarters is in the USA in New York. This policy and our legal obligations are subject to the laws of New York and the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the State of New York.

We may amend our privacy policy, but if we decide to change our privacy policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we may disclose it. Any changes will only apply to information collected after the change is posted.

Contacting Us

If you have any questions about this privacy policy, the practices of this Site, or your dealings with this Site, you can contact Customer Service.
JM Body Revolution Customer Service
PO BOX 3556
Boulder, CO 80307-3556
800-357-5735

In addition, our Corporate mailing address is:
Gaiam Americas, Inc.
833 W South Boulder Road
Louisville, CO 80027-2452

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Watch Jillian's new Body Revolution Infomercial on TV. See below for stations, dates and times.
Note: Schedule is subject to change.

STATION DATE Eastern Central Mountain Pacific
A& 6/6/2013 6:00 AM 5:00 AM 4:00 AM 6:00 AM
DISC 6/8/2013 6:30 AM 5:30 AM 4:30 AM 6:30 AM
TLC 6/8/2013 6:00 AM 5:00 AM 4:00 AM 6:00 AM
GAC 6/9/2013 4:30 AM 3:30 AM 2:30 AM 1:30 AM
TLC 6/9/2013 8:30 AM 7:30 AM 6:30 AM 8:30 AM
A&E 6/11/2013 6:00 AM 5:00 AM 4:00 AM 6:00 AM

All Satellite (Dish & Direct TV) use EST.